Frequently Asked Questions

Our aim has been to create a web site that anticipates and satisfies our customers' needs. With that in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, please contact us at 01855 812950 or email

- What are the charges?

The charges vary and further information is available by contacting us directly.

- Can I get help with the charges?

You may be entitled to some assistance depending on your circumstances, including the level of your savings. Advice and assistance is available to you through Health and Social Care services or alternatively through the Citizens Advice Bureau.

- Will you need to know my financial circumstances?

We will need to ask how you will meet the charges and will request that you sign an agreement to pay. All personal information is treated in line with current UK privacy policy, you will be provided with details of any information we retain and why. 

- What happens if I become ill?

Most illnesses are managed within the service with the help and support of our care team. Input from the local NHS team will be sourced when necessary.

- Is smoking allowed?

Smoking is not allowed within the building.

- Can I bring my pet?

Unfortunately they are not allowed to reside within the registered care home. However, visiting pets are welcome.

- What about a telephone and television?

All  rooms in our buildings have access to a telephone extension for internal and external calls. An aerial point for television is provided in each room.  Mobile phones will work in most parts of the building but is dependent upon service provider.

- Is there WiFi available in the building?

Yes, WiFi is available in all areas.